Privacy Policy

 

Pehchan Mall (“we”, “us”, “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase on https://pehchanmall.com.pk (the “Site”).

1. Information We Collect

When you visit or use our Site, we may collect the following information:

  • Device & Usage Information: e.g. browser type and version, IP address, time zone, cookies and tracking data, pages viewed, how you interact with the Site — to ensure proper functioning of the Site and to analyze usage.

  • Order / Transaction Information: e.g. name, billing address, shipping address, email, phone number, payment information (credit/debit card or other payment methods), order history — to process and fulfill your orders.

  • Customer Support / Communication Information: if you contact us for support (e.g. via email or contact form), any information provided by you relevant to your inquiry.

  • Optional Marketing Information: if you sign up for newsletters or marketing — email, preferences, etc. (only if you opt-in).

If you submit any additional information (e.g. by contacting us), we collect and store it as provided by you.

2. How We Use Your Information

We use the personal information we collect for purposes including:

  • Processing and fulfilling your orders (payments, shipping, invoices).

  • Communicating with you about your order status, questions, support or account issues.

  • Improving our Site — optimizing user experience and analyzing how visitors use the Site.

  • (If applicable) Sending you marketing communications — but only if you have opted-in.

  • Preventing fraud or other prohibited or illegal activities.

3. Sharing / Disclosure of Information

We may share your personal data with:

  • Third-party service providers necessary to run our business — e.g. payment gateways, shipping/logistics partners, analytics providers, hosting providers, customer support tools.

  • Legal or regulatory authorities, when required by law (e.g. in response to a valid court order, subpoena, search warrant).

  • Other parties — only if we explicitly disclose this in advance (e.g. by obtaining your consent).

We do not sell or rent your personal information to third parties for marketing without your consent.

4. Cookies and Tracking Technologies

We and our partners may use cookies, web beacons, and other tracking technologies to:

  • Enable Site functionality (e.g. cart, login, navigation).

  • Analyze Site usage, track visitor behavior, improve the Site.

  • (If applicable) Serve you relevant advertising (on Site or through third-party networks), but only if you consent.

You may control or disable cookies through your browser settings. However, disabling some cookies may limit Site functionality or your ability to shop.

5. Data Retention & Security

  • We retain your personal information for as long as necessary to fulfill the purposes for which it was collected (e.g. order fulfillment, support, record-keeping), or until you request deletion (if applicable).

  • We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

  • Access the data we hold about you;

  • Update or correct inaccurate data;

  • Request deletion or erasure of your data;

  • Object to certain data processing (e.g. marketing);

  • Opt-out of cookies or tracking where possible.

If you wish to exercise any of these rights, please contact us using the details below.

7. Children / Minors

Our Site is not directed at children under [insert applicable age, e.g. 13 or 16 — depending on your policy]. We do not knowingly collect personal data from minors under that age. If you believe a minor has provided us with personal information, please contact us so we can delete the information.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. We will update the “Effective Date” at the top when we make changes. Your continued use of the Site after changes indicates your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@pehchanmall.com.pk
Address: Kashmir Rd, Saddar, Rawalpindi, 46000, Pakistan